We’d love to hear from you! Whether you have questions about our custom pet keepsakes, need help with an existing order, or want to explore partnership opportunities, our team is here to assist you with care.
All inquiries receive a personalized reply within 24 business hours.
Email Support
For all order-related questions, custom requests, and business partnerships:
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Customer Support (Orders, Custom & After-Sales)Email: support@mimuart.com
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Business Partnerships & WholesaleEmail: info@mimuart.com
WhatsApp (Fastest Response)
For urgent updates, quick confirmations, or priority support:
Facebook Messenger
Reach out to us via our Facebook page for general inquiries:
Response Time
Monday – Sunday:
10:00 AM – 10:00 PM (Australian Eastern Standard Time, AEST)
We are closed on weekends and public holidays. All messages received outside of business hours will be replied to on the next working day.
Quick Guide: Who to Contact
Custom order questions, photo requirements, production updates
Email support@mimuart.com or WhatsApp
Shipping & delivery queries
Email support@mimuart.com (include your order number)
After-sales support (damaged items, revisions)
Email support@mimuart.com with photos of the issue
Partnerships, wholesale, or media inquiries
Email info@mimuart.com
